AD
Angela D
1 reviews | Active since Feb 2010
13 Mar 2018, 15:33
LTE-A not working
I have app**** for an LTE-A product with Cell C and Mweb. Needless to say I have only had the internet for a day. Already spent so much money hanging on the phone waiting for technical support. How can you have a promotion of a product that is not working. I hope they refund me for all the time I had no connection. Who wants to get a new product and struggle so much for it to work. I am exhausted. Not fair at all.
Helpful (0)
Replies (2)0
Replies (2)
Mweb's replyOfficial
19 Mar 2018, 14:19Good day Angela
Thank you for taking the time to bring this matter to our attention.
As discussed with our client service representative this matter has been addressed.
He advised that there is a Lte Cell C outage that is currently being investigated, you will be sms'd once this outage has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply19 Mar 2018, 14:19
Official
Good day Angela
Thank you for taking the time to bring this matter to our attention.
As discussed with our client service representative this matter has been addressed.
He advised that there is a Lte Cell C outage that is currently being investigated, you will be sms'd once this outage has been resolved.
Kind regards
MWEB Client Services
Best regards,
AD
Angela D's updateReviewer Update
19 Mar 2018, 16:24The service is constantly up and down and the speeds are below 1 meg well below expectation.
AD
Angela D's update19 Mar 2018, 16:24
Reviewer Update
The service is constantly up and down and the speeds are below 1 meg well below expectation.