1 reviews | Active since Jun 2016
Loyal fedup Mweb customer
I was a Mweb Internet customer since before 2009. I had a ADSL line from Telkom and when Fibre came to my adres I app**** for a connection. Unfortuanately my ADSL line got ****** in Feb 2020 and Telkom was not replacing them anymore. During this long months before the Fibre was installed MWeb cancelled my application several times and changed my agreement only to benefit them. Now they chose to announce a price increase just before a very long weekend. I phoned several time on Friday 26 April 2023. When I phoned today I got answered the third time I tried. A manager phoned me back and made me a redicules offer. He said if I want to cancel I must do so today 1 May 2023 before 13h00, but when I phoned back to cancel the agent refused to cancel. You cannot do all you need on their app as they keep on reminding you while you wait for a call to be answered. If a company do not have an email adres to contact them and they do not answer Hellp Peter Rewievs STAY AWAY!
