Lost signal

Bad service I have been with Mweb for more than 3 years and I contacted them on Friday regarding my my WiFi connection I couldn't connect and I was told they fix it remotely and if I did not work they send a technician to come and fix it I did specify that it must be urgent as I'm working from home and losing money as it no one has came 3days of not being able to to do anything I'm loosing a lot of money for because of their *********** and inconveniencing me I need your technician to come first thing in the morning or I will cancel my subscription and go to other companies who value their costomers