Lost R 200 airtime & 3 hours of my life logging a fault

While the help provided is good and the service delivery fairly fast, it is near impossible trying to log a fault on either the "mweb live chat" or "actually using a phone to talk to a person". Not the first time I had to do it in the last week, but today spent at least 2 hrs on a supposed live chat waiting for a technician, who eventually just left the chat without arriving, asking me to rate the service. After about an hr of waiting on the live chat decided to phone and held on for 1.5 hrs before speaking to a person who was able to efficiently log a fault. MWEB this needs to be urgently addressed else you will lose clients.