L
Lance
1 reviews | Active since Jun 2026
12 Jun 2026, 08:34
Lorenzo was extremely helpful Managed to resolve my issue with the upload speeds
Lorenzo was extremely helpful Managed to resolve my issue with the upload speeds. He took me through the entire process from normal testing and a re-provision to a manual dial in via the ONT to test further. From this managed to resolve my issue - Thank you
Helpful (0)
Replies (1)0
Replies (1)Mweb's replyOfficial
12 Jun 2026, 09:05Hi Lance, This is great feedback to receive.It’s clear the issue wasn’t just addressed, but properly worked through step by step until the root cause was identified and resolved. Taking the time to run through testing, re-provisioning, and then validating the connection directly shows a strong level of ownership and technical support, and it’s great to hear this led to a successful outcome with your upload speeds restored.We’re glad Lorenzo was able to guide you through the process and get everything back on track for you.If you need anything further, we’re here to help.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply12 Jun 2026, 09:05
Official
Hi Lance, This is great feedback to receive.It’s clear the issue wasn’t just addressed, but properly worked through step by step until the root cause was identified and resolved. Taking the time to run through testing, re-provisioning, and then validating the connection directly shows a strong level of ownership and technical support, and it’s great to hear this led to a successful outcome with your upload speeds restored.We’re glad Lorenzo was able to guide you through the process and get everything back on track for you.If you need anything further, we’re here to help.Kind regards,
The Mweb Team
The Mweb Team
