LONG WAITING. DEBITED WRONG AMOUNT. TERRIBLE SERVICE AND NO ONE WHO CAN HELP RECTIFY QUERY!!

If I could give them no star, I would.

I'm an existing Mweb client and I app**** for a second fibre product with them for my parents. It took Mweb SIX WEEKS to install the line and connect my parents. I asked the sales consultant who helped me to please make sure that Mweb does not charge me the monthly fee in full as the internet was only connected on 13 Dec 2023. On 18 Dec 2023 (after the internet was connected for a mere 4 days), I received the bill from Mweb for the full monthly amount.

I tried to call Mweb on their customer service line. I held on for minutes and minutes and minutes on end. Eventually I emailed the sales person who had helped me to buy the product; she promised to escalate the matter to her line manager. This was on 19 December and I have since not heard anything back. I have emailed her again to follow up. No word.

Low and behold, the full amount was debited from my account even though I did not have a full months of service.

I tried again to phone today. I hold and hold and have not been able to get through to speak to a billing agent at all.

This is absolute TERRIBLE service. Mweb should be ashamed for the way they treat their customers. A person feels completely hopeless.

Believe me, if they had to wait for money from me, I would have heard from them immediately. But the other way around they just do not care.