Long time customer dissapointed

I have championed MWEB's internet service for years. Never had any major complaints, but not my line has been faulty for 15 days. I'm paying more than I could compared to Axxess and frankly I'm wondering why. I get no feedback other than we'll look into it or we will escalate it.<br> <br> My line is managed by MWEB and I would have thought this would have some advantage in getting problems resolved with the line. I was wrong.<br> <br> I'm now asking for transfer papers to get the line back into my name as I think it's time to move on.