AI
Alicia I
1 reviews | Active since May 2021
12 Apr 2026, 09:34
Long queue
Long queue. Customer call centre takes forever to get the call. It took three days and lots of airtime to finally get assistance even on their live chat
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Replies (1)
Mweb's replyOfficial
13 Apr 2026, 11:21Hello Alicia.
We hear how frustrating this has been, especially needing assistance urgently but being held up by long call queues and delayed live chat responses over several days, with significant airtime already spent just trying to get support.This experience reflects a gap in response accessibility, and your feedback is important in helping us address turnaround times across both call centre and chat support channels.To ensure this is properly reviewed, your case will be shared with the relevant support operations teams so they can assess queue delays and chat response performance and take corrective action where needed.We appreciate you highlighting this, and we’re working to improve how quickly customers are connected to help when they need it most.
Kind regards,
The Mweb Team
We hear how frustrating this has been, especially needing assistance urgently but being held up by long call queues and delayed live chat responses over several days, with significant airtime already spent just trying to get support.This experience reflects a gap in response accessibility, and your feedback is important in helping us address turnaround times across both call centre and chat support channels.To ensure this is properly reviewed, your case will be shared with the relevant support operations teams so they can assess queue delays and chat response performance and take corrective action where needed.We appreciate you highlighting this, and we’re working to improve how quickly customers are connected to help when they need it most.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply13 Apr 2026, 11:21
Official
Hello Alicia.
We hear how frustrating this has been, especially needing assistance urgently but being held up by long call queues and delayed live chat responses over several days, with significant airtime already spent just trying to get support.This experience reflects a gap in response accessibility, and your feedback is important in helping us address turnaround times across both call centre and chat support channels.To ensure this is properly reviewed, your case will be shared with the relevant support operations teams so they can assess queue delays and chat response performance and take corrective action where needed.We appreciate you highlighting this, and we’re working to improve how quickly customers are connected to help when they need it most.
Kind regards,
The Mweb Team
We hear how frustrating this has been, especially needing assistance urgently but being held up by long call queues and delayed live chat responses over several days, with significant airtime already spent just trying to get support.This experience reflects a gap in response accessibility, and your feedback is important in helping us address turnaround times across both call centre and chat support channels.To ensure this is properly reviewed, your case will be shared with the relevant support operations teams so they can assess queue delays and chat response performance and take corrective action where needed.We appreciate you highlighting this, and we’re working to improve how quickly customers are connected to help when they need it most.
Kind regards,
The Mweb Team
Best regards,