Loads of issues
<p>Going on 2 years now paying for 4mb line that cannot reach 4mb, connects at 2mb, i've had telkom out approx 4 times, even though it never gets resolved they close the issue, lately been severly throttled and experience download speeds as low as 5kbps even thought my account clearly says it isn't throttled, im just so tired of dealing with them and constant issues, they supposed to handle telkom, yet they do not, ref no. ********** ********** </p> <p> </p>
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Afternoon Bret,
Thank you for taking the time to raise your concerns.
Our Consultants have since been in contact with you.
Telkom has confirmed that the issues encountered is due to distance from the exchange. Unfortunately we are not able to impact on this and your experience will be degraded.
The query has since been closed.
Please let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Afternoon Bret,
Thank you for taking the time to raise your concerns.
Our Consultants have since been in contact with you.
Telkom has confirmed that the issues encountered is due to distance from the exchange. Unfortunately we are not able to impact on this and your experience will be degraded.
The query has since been closed.
Please let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services