Living Nightmare

Still waiting to get connected as my work router is still soft logged and cant work since I have Covid but I have spoken to 20 consultants and no one has bothered to help me as I would say the is such incompetence at mweb as I've sent emails and called and no one has tried to help me as the router is still green since I changed address but the router is still not working please please help Me as this is a living nightmare