Line upgrade

<p>7 weeks ago I attempted to upgrade my line from a 4mb line to a 20mb line. After waiting the prescribed 10 working days I was told that my line was upgraded. </p> <p> </p> <p>However on testing the line my line speed was still running at 3mb. I have phoned mweb on numerous occasions to report the problem. At last I was told the line was not properly upgraded and they would do so immediately. I was told this would be effective within 48 hours. </p> <p> </p> <p>After another 5 phone calls once this was not done I was rudely told that the problem was on telkoms side and I need to wait another 10 working days. </p> <p> </p> <p>Frustrated i I asked what would happen to the funds that had already been paid for 2 months for a service I was. It receiving. The call centre agent was extremely rude and said that it was not her problem and I must phone someone else. </p>