MI
Markus I
1 reviews | Active since Sept 2014
07 Jul 2015, 08:08
Line Throttled allthough a new month has started
Good day <br> <br> My 4 Meg unccapped line is throttled for a few weeks now .<br> Even when the new month started , the line was not set back to normal .<br> i used about 170 GB last month . THis month i am sitting on 20 GB , this is really rediculous . <br> I can't even make propper Facetime calls on this speed <br> <br> Kind Regards<br> <br> Markus <br> <br>
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Mweb's replyOfficial
07 Jul 2015, 08:39Hello Markus1981,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
We have explained that the thresholds are not reset at the end or beginning of every month.
The thresholds are app**** using a 30 day rolling window.
I.e. Today the system will consider usage from the 6th June to the 8th May. Tomorrow it will consider actual usage from the 7th June to the 9th May.
We hope that the information provided, assists you with the managing of your usage.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
We have explained that the thresholds are not reset at the end or beginning of every month.
The thresholds are app**** using a 30 day rolling window.
I.e. Today the system will consider usage from the 6th June to the 8th May. Tomorrow it will consider actual usage from the 7th June to the 9th May.
We hope that the information provided, assists you with the managing of your usage.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Mweb's reply07 Jul 2015, 08:39
Official
Hello Markus1981,
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
We have explained that the thresholds are not reset at the end or beginning of every month.
The thresholds are app**** using a 30 day rolling window.
I.e. Today the system will consider usage from the 6th June to the 8th May. Tomorrow it will consider actual usage from the 7th June to the 9th May.
We hope that the information provided, assists you with the managing of your usage.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Thank you for taking the time to raise your concerns.
Our customer care representative has since been in contact with you.
We have explained that the thresholds are not reset at the end or beginning of every month.
The thresholds are app**** using a 30 day rolling window.
I.e. Today the system will consider usage from the 6th June to the 8th May. Tomorrow it will consider actual usage from the 7th June to the 9th May.
We hope that the information provided, assists you with the managing of your usage.
Please do not hesitate to contact us should you require any further feedback or assistance.
Kind regards
MWEB Client Services