NP
Nico P

1 reviews | Active since Jul 2015

30 Jul 2015, 11:27

Line Problem still after 1 month

So I have had a problem on my ADSL line since 14 June.<br> <br> I am unable to stream any content and international traffic is does not work. I have been phoning Mweb on a daily basic for the last 3 weeks. Still no resolution has been found. <br> <br> In this month and a half not 1 Telkom technician has come out to my home to look at the problem. 4 Calls where logged with them and where just closed without any action taken. I understand this may not be Mweb's fault but they do manage the line for me. So I expect them to follow up with Telkom on what is going on.<br> <br> This problem is not just me as well. I know of 2 other users in the same area that have the same problem. International and streaming services doesn't work for them either. They have also logged calls and so far also no resolution<br> <br> I need to phone everyday for an update. Which usually doesn't exists. Feels like I just keep repeating the same things everyday with no end result. I would just like to get this resolved ASAP as I do use my line for Work and entertainment.<br> <br> I believe having to wait this long to bet it sorted is unacceptable. Paying for a service that does not work is getting annoying.

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Replies (1)
Mweb
Mweb's reply30 Jul 2015, 13:16
Official
Hello Skiddy1987,

Thank you for bringing this to our attention, we really appreciate you taking the time to do so.

As per your discussion with our customer service consultant, this matter has now been addressed.

We would like to apologise sincerely for your frustration and we assure you we will remain in touch with you until it is resolved.

Kind regards
MWEB Client Services

Best regards,