MB
Marius B
1 reviews | Active since Jul 2013
26 Nov 2015, 11:15
Line migration nightmare
Mweb administers my ADSL line while also acting as my ISP. After moving we obtained a new voice line from Telkom and eventually the ADSL was activated as well. In the mean time I completed documents for MWEB to do a migration to the new number. Low and behold, now I am stuck with only a mailbox at MWEB and no ADSL/data, although I have an activated ADSL line from Telkom (administered SUPPOSEDLY by MWEB!)<br> <br> This is unacceptable as I did not ask to be migrated from uncapped ADSL to a mailbox only - in fact I do not want/need the mailbox.<br> <br> It seems the better and FASTER option will be to just cancel (my mailbox!) and get a new ISP.<br> <br> <br>
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Mweb's replyOfficial
26 Nov 2015, 12:54Hello marius.beyers,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply26 Nov 2015, 12:54
Official
Hello marius.beyers,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,