Line issue not fixed for 4 months

I have an account with MWEB for an Uncapped 4MB ADSL line. I pay a figure of R449pm. In October I logged a call regarding my connectivity as well as my speed. I was unhappy with the connectivity as there was constant disconnection and whenever this happened I had to log a call to have it fixed. I would be offline for a week, a TELKOM tech will come through, say he fixed the problem and yes it will work but for only a day or two. I was also unhappy with the speed that I was getting (when the internet was connected). I did speedtest after speedtest and still got less than 0.5mbps. <br> <br> Since then, I have yet to have this matter resolved and I mean finally resolved. I have made more calls to MWEB regarding this matter with no resolution. There is always an excuse about escalating the matter to management of TELKOM but still nothing gets fixed. I am a very unhappy customer. I pay for my services without issues. I expect to have service in return. I asked for a reimbur*****t for the down time that I had experienced and I only received R123 credited to my account. I guess I should be over the moon about that but honestly Im not. It doesn't help me if I don't get the service.