Limited customer service avenues

As a long-standing MWEB customer, I'm appalled at the lack of customer service via email and a 087 telephone number, which means that one has to pay for calls even though I get free Telkom minutes. Clearly MWEB id limiting feedback or queries.

I cannot understand why their fibre offering via vumatel, which is being rolled out in Goodwood, is a lot more expensive than other ISP s.