Lies Lies and more Lies.

I have decided to leave Mweb due to the lies and deceit that they sell to clients.

I had a complaint more that a 2 months back. The complaint was escalated to the legal team. I had one interaction during this time and it was initiated from sales who got pulled in unwittingly. The complaint was about the lies sold by Mweb. I phoned mweb 26/04/2018 to cancel. On cancellation I heard I needed to give a calendar month notice on a month to month cancel anytime contract. How does that compute? This statement month to month means exactly that. But I have learned over the years mweb has a literacy problem and cannot read or write normal English. For example:

Free = You must pay for it Uncapped = your are capped with a threshold month to month = not exactly this

I first phone in my cancellation and spoke to a retention agent who confirmed I have merrit for an imediate cancelation. He confirmed that I needed to reply to the mail they will send me. I confirmed again with him and stated I no longer want to pay and he confirmed the possibility of immediate cancellation.

On 30/04/2018 I received the mail from mweb. The trick is you cannot reply to the mail. So I phoned. I was told that there is no such thing as immediate cancellation, once again a lie sold to me by mweb, and that I must wai the full month. I confirmed i no longer want the service and have removed the router and phone line. I demanded immediate cancellation on a month to month contract.

I then stated that I revoke the debit authority in terms with PASA and deny Mweb further access to my debit order. The deduction was already made and I demand an immediate refund of my money.

You should also also change you motto to Mweb of lies. This is the ****tiest company I ever worked with. Lying in the clients face so to speak and continuing business without repercussion.