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Errol N

1 reviews | Active since Jan 2014

13 May 2015, 21:28

Lies about thier cancellation

I called in to Mweb this morning to cancel my data package with them and I was told that I need to give a months notice(which I think is insane), but aside from that I've just done the cancellation and their system notified me that it will only be cancelled within 3 months, meaning July.<br> WHY? firstly a months notice is too long and pro-rata rates should be app**** secondly 3 months is just plain down *******. I've previously moved away from telkom to mweb and they were surprisingly smooth, and now mweb is trying to keep their grubby hands in my pocket.<br> <br> Note: I was on a month-to-month account so it's not like I was bound to any long term contract, please should have choices without having to be scared about taking better products and having a financial knock on which we cannot afford.

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Replies (1)
Mweb
Mweb's reply14 May 2015, 10:39
Official
Hello Errol_N,

Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you.

We now see this matter as closed from our side. The cancellation will take place in the 1 calendar month notice period and not in 3 months time.

We apologise for the inconvenience you may have experienced and thank you for your feedback.

Kind regards
MWEB Client Services

Best regards,