**** to me
<p>I cancelled my better internet provider. Because Mweb sales person told us that we could upgrade our 2meg line to atleast a 4meg. They said it was possible in our area. They told us to migrate our telkom line to them and we did. AFTER WE SIGNED CONTRACT WE ONLY FOUND OUT THAT OUR LINES COULD NOT BE UPGRADED YET!!! I am NOT HAPPY. Now I am stuck with a Mweb router, my line migrated there and an almost non existant internet. I do NOT want this contract anymore. Cheryl ********** 799</p>
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Mweb's replyOfficial
10 Apr 2017, 13:23Good day cheryl-combrinck
We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed. We can only discuss account changes with the account holder.
We await communication from the account holder in order for us to proceed however your query has been sent to the relevant department to further investigate.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply10 Apr 2017, 13:23
Official
Good day cheryl-combrinck
We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed. We can only discuss account changes with the account holder.
We await communication from the account holder in order for us to proceed however your query has been sent to the relevant department to further investigate.
Kind regards
MWEB Client Services
Best regards,