**** to about billing....
<p>I installed MWEB Fibre in the middle of April....</p> <p> </p> <p>Today I receive a bill due at the end of May for R3297.80.</p> <p> </p> <p>Before I signed up, I confirmed telephonically that the account was post-paid as I would not be able to afford nearly 3 and a half thousand rand in the first month for a line that is supposed to cost R1499.</p> <p> </p> <p>I have been **** too and want this rectified or the service cancelled immediately, I switched at the behest of your call centre operator who assured me that I would be getting better service only to find out I have been deceived.</p> <p> </p> <p>Disgusting.</p>
Hi angelique-shekleton
Thank you for raising your concern and we sincerely apologise for any frustration we may have caused you.
As per your telecon with our Customer Care representative, we trust that this matter has been addressed.
Assuring you of our best intention at all times.
Kind regards
MWEB Client Services
Best regards,
Hi angelique-shekleton
Thank you for raising your concern and we sincerely apologise for any frustration we may have caused you.
As per your telecon with our Customer Care representative, we trust that this matter has been addressed.
Assuring you of our best intention at all times.
Kind regards
MWEB Client Services
Best regards,
Hi Mweb, having agreed to pay the R3297.80 as discussed and told to pay via EFT, I spoke to the call centre who said the debit order service was not activated.
I wake up this morning and my account has been debited for R3297.80, this month I have paid a total of 6595.6.
I have contacted my bank requesting a reversal of the debit order with immediate effect.
Hi Mweb, having agreed to pay the R3297.80 as discussed and told to pay via EFT, I spoke to the call centre who said the debit order service was not activated.
I wake up this morning and my account has been debited for R3297.80, this month I have paid a total of 6595.6.
I have contacted my bank requesting a reversal of the debit order with immediate effect.