Level of Service very poor and unsatisfying

Hi Carolyn Holgate

Hope you are doing well...

I feel that I should address this to management as I am not getting anywhere with the services provided by Mweb.

I am one of your customers with ID Number ***. The service is very poor and I am certainly not happy as a customer. My sister actually recommended your company being MWEB as one of the best services ah what nonsense this is good service no way :(

On the 1st August 2022 that is 3 months ago i suppose to have a new installation in the next 10 days starting from the 1st of August that's what I have heard while wasting my time and money in this service its has been more than 10 days in October however Mweb activated the Fibre at the back house which was not said i was told that a new installation will happen in the main house I have been advised that i will be contacted by openserve to do a new installation a guy name Sello came to my house my family gave him a good hospitality he then advised that he will come back he never did his contact number is as follow +***8 prior to that i then contacted the Sales Department and was further advised i will be contacted back till date no feedback.

On the 2nd December 2022 i have contacted to follow up i have spoken to Sameer or Zameer Adullah as he claims that to be his Surname be it as it may following up on my service he advised me that the complaints Department will contact me in the next to 24 to 48 hours and i asked him to do a follow up with me on 5 December 2022 he said he will contact me around 9:30am i have not received a call since even date. I have called in today being the 6 December 2022 fixing my connectivity problem as i couldn't hear customer over the phone i spoke to Thair he assisted me very well your should have employees like him. I then called in again after Thair assisted me i was on hold gong through the sales department i spoke to a guy name Spot i asked him does he know Sameer or Zameer Adullah he said yes he is from the sale department i said i want to speak to someone in charge he said i must hold i was holding and i was back in the waiting line thereafter 10 mins the call got cut..

Mrs Carlton is this the type of service your company is providing me . Please see email below and attached as well as proof of an sms claiming that installation has been completed that is not true nothing has been done.

I do want to cancel my services with Mweb without being charged a penny... Mweb hasn't promised me the product that was spoken on the 1st August 2022. I have been waiting for a period of three months, not fair.

Please do further investigation for your perusal.