level of communication and service is utterly unacceptable.

This level of communication and service is utterly unacceptable. I attempted to resolve this via live chat, waited over 20 minutes with no response, after which the chat was simply closed. I then phoned your call centre. After waiting 10 minutes, an agent answered — only for the call to be cut off. I phoned again and was cut off once more.

This is beyond frustrating and completely unacceptable for a paying customer.

To make matters worse, my current internet speeds are 74.5 Mbps download and 34.0 Mbps upload, while I am paying for a 500/250 Mbps package. This is not a minor deviation — it is a massive shortfall. Let me be very clear: NO. NO. NO. This is not the service or performance I am paying for, and I expect this issue to be escalated and resolved immediately. I require: An explanation for the repeated call disconnections and lack of response Immediate investigation into the speed shortfall Urgent corrective action, or clear next steps with timelines I expect prompt feedback. This situation is unacceptable.