Let down!

We opt to take change from an ADSL line to LTE due to Telkom cable theft in our area. We are MWEB customers for longer than 10 years. We were informed to do a change of ownership from the ADSL due to it being on the business to the LTE must be on a person. We app**** on 4 November, this package advertised as the most popular at R349 included a free router. After numerous efforts to get this delivered we received it on the 16th of December! Note their delivery online states 1-3 days. The courier even had a problem with my husbands eyes on his id (not clear to him) after I think 6 tries, a lot of phone calls to mweb and the courier company we received the router. Today I see we have been billed for the router (R1549) and another months fee for ADSL (R486.32) although it was explained to me that the ADSL line will automatically be cancelled once the LTE line is activated. Listen to my recorded call's why will I pay now for 2 accounts, people try to save now I receive an account for R3 042.98 and had no service due to cable theft and now I must pay this ridiculous amount, this is unacceptable. Due to you not able to get the router delivered now I must pay double, I'm sorry if that is the case I will rather all together stop everything with you. Your website do not allow a person to log a query online it gives you a TIME OUT error. The call center people do not listen, my contract states it's a free router and my monthly fee is R349.