Less and less services for the same price. Line speeds stutter and slow.

The problem for me is that when I am busy with work I am busy. I don't have the luxury to call in during the day when I am working to report my personal line or don't always have the time. We used to be able to call during the evening for support but I realized (it seems since Dimension Data bought Mweb) that you no longer can call in. I just called about the terrible stutter on my line and it was 17:08 and the lines are closed. It is shameful that I've been paying for these services and had them for all these years and now all of a sudden they are gone. That was one of the things about Mweb that stood out to me that made me stay with them. a month ago I had my line go dead twice two days in a row and I could not call it in. What am I paying R1500 a month for? Service degradation seems to be what everyone expects in the end of the day but I promise the moment I get an ISP that provides after hours services I'll be gone.