Left in the Sun to Dry

I have been without service since Monday, yet there appears to be little concern regarding the resolution of this fault. To make matters worse, I was advised by one of your sales representatives that I should upgrade my subscription by an additional R29 per month in order to receive priority support when faults occur. This is both disappointing and difficult to justify. Customers should not be required to pay extra in order to receive support for services they are already paying for. Reliable service delivery and fault resolution are fundamental expectations, not premium benefits. I find this approach unacceptable and request immediate attention to my ongoing service outage.