Leaving MWEB had been the best decision for 2017

<p>I have already posted twice here about my experience with MWEB over the last few months so wont repeat it all.</p> <p>I will say i have read other users' experiences on this forum and Mybroadband and feel terrible for the stress and frustration MWEB is causing them and countless other users.</p> <p>Customers have been **** to. I was told my problem was unique only find other users complain of the exact same issues (incredibly slow or non-existant connect in the evenings, usually correct somewhat after midnight). Other users have also been told to upload Wireshark packets to dropbox for analysis.... its all a game of buying time.</p> <p>My opinion is that MWEB is oversubscribed and will no longer be able to service their customers ito of the products they buy into.</p> <p>My new service provider has been helpful and the line speed is only slightly FASTER than product advertisers.</p> <p>I post here to let other MWEB customers know that they are not going crazy nor are alone in their experience. I know it seems a pain to leave and get set up with another ISP but imagine no more BS, no more anger and best of all, getting what you pay for.</p> <p> </p> <p>I now only wish that some other customer would take this matter further with the regulator (ICASA) or go to the media with story. This is not unlike a Ponzi scheme... you get suckered in and the returns diminish.... you should keep paying and are told that things are being looked at so at to assist you....</p> <p> </p> <p>I have spent probably close on 40hours trying to resolve the matter with MWEB. When I spoke to their cancellation department, the upbeat consulant ended the call by saying that I should take care of myself....lol. Ironic that by cancelling, that is exactly what i was doing.</p>