GJ
Gail J
1 reviews | Active since Nov 2014
07 May 2026, 15:57
Laughable.
I have been holding for Mwebs agent for over 45 minutes. This is not the first time i have experienced this delay in trying to correct the problem I am experiencing. The other day I waiting for over an hour and didnt get help. How can a company of their magnitude be so inefficient. Surely they should be in the position to employ more agents for support. Absolutely pathetic.
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Mweb's replyOfficial
07 May 2026, 16:10Hi Gail,
We understand how frustrating it is to spend extended periods on hold without getting assistance, particularly when this has happened repeatedly while you’re trying to resolve an ongoing issue. This is not the level of service we aim to deliver.
If you’d like us to step in and help move this forward, please feel free to share a brief outline of the issue you’re facing with us on Hello Peter, and we’ll make sure it’s picked up and reviewed by the appropriate team.
Kind regards,
Mweb Team
We understand how frustrating it is to spend extended periods on hold without getting assistance, particularly when this has happened repeatedly while you’re trying to resolve an ongoing issue. This is not the level of service we aim to deliver.
If you’d like us to step in and help move this forward, please feel free to share a brief outline of the issue you’re facing with us on Hello Peter, and we’ll make sure it’s picked up and reviewed by the appropriate team.
Kind regards,
Mweb Team
Mweb's reply07 May 2026, 16:10
Official
Hi Gail,
We understand how frustrating it is to spend extended periods on hold without getting assistance, particularly when this has happened repeatedly while you’re trying to resolve an ongoing issue. This is not the level of service we aim to deliver.
If you’d like us to step in and help move this forward, please feel free to share a brief outline of the issue you’re facing with us on Hello Peter, and we’ll make sure it’s picked up and reviewed by the appropriate team.
Kind regards,
Mweb Team
We understand how frustrating it is to spend extended periods on hold without getting assistance, particularly when this has happened repeatedly while you’re trying to resolve an ongoing issue. This is not the level of service we aim to deliver.
If you’d like us to step in and help move this forward, please feel free to share a brief outline of the issue you’re facing with us on Hello Peter, and we’ll make sure it’s picked up and reviewed by the appropriate team.
Kind regards,
Mweb Team