Lack thereof Support and LTE

I must say I thought Telkom was bad but MWEB has redefined the word BAD. I have a long standing issue, granted that the issue has been logged with both you and cell c but I cannot wait longer than 10 days for a response from support, a full day is bad enough without even an acknowledgement of my ticket which I kept on updating without any response from support?

Why do we keep on logging these tickets if the system is failing us? , what kind of service provider fails to provide the bare minimum of a service? I have been very patient really with MWEB but it seems that we have to always come to hellopeter for the company to actually do something about our queries and grievances, why not continue supporting us here seeing that you're better at damage control than providing us with the service that you are contracted with us for?

Please check ticket number :- MWB ********** , I signed a contract with you that stated you would provide me with a service, in return I would pay you for the service and you are not providing that service and its getting worse by the day, what am I paying you for?, should you fail to address this matter by the end of the month, I will stop paying you and I will courier you your sim and router.

Thanks,