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Petrie N
1 reviews | Active since Jan 2014
06 Aug 2024, 09:10
Lack of support
No one at the billing call center is answering the telephone. Issues are delayed or not responded to at all. We are only getting the: "Sorry about the wait" automated response.
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Replies (1)PN
Petrie N's updateReviewer Update
06 Aug 2024, 09:23Making contact with MWEB via their chat platform, they confirmed that they cancelled our service, instead of transferring it to another registrar: " The domain account shows cancelled on my side "
When asking for their assistance, we are informed that their technical support is not available on chat: " Our Domains team is not available on chat "
Both telephone and chat conversations are a FAIL for support from MWEB. Don't expect a good client experience either.
Chat was with: SHUMEEZ
When asking for their assistance, we are informed that their technical support is not available on chat: " Our Domains team is not available on chat "
Both telephone and chat conversations are a FAIL for support from MWEB. Don't expect a good client experience either.
Chat was with: SHUMEEZ
PN
Petrie N's update06 Aug 2024, 09:23
Reviewer Update
Making contact with MWEB via their chat platform, they confirmed that they cancelled our service, instead of transferring it to another registrar: " The domain account shows cancelled on my side "
When asking for their assistance, we are informed that their technical support is not available on chat: " Our Domains team is not available on chat "
Both telephone and chat conversations are a FAIL for support from MWEB. Don't expect a good client experience either.
Chat was with: SHUMEEZ
When asking for their assistance, we are informed that their technical support is not available on chat: " Our Domains team is not available on chat "
Both telephone and chat conversations are a FAIL for support from MWEB. Don't expect a good client experience either.
Chat was with: SHUMEEZ