lack of support and MWEB being massively outdated

I want to cancel my fibre, but can't. I don't have time to sit on the phone all day to wait in a queue for someone to assist. This lack of support and MWEB being massively outdated is the reason I'm leaving. In order to log into my account or reset password I had to fill in documents and email it first? So much for the POPI Act - no let's just email a bunch of personal information before I have access to my OWN ACCOUNT. Now I have to phone for a cancellation. As a member/user I have no control over my accounts?