Lack of service from MWEB.

I have now been with Mweb for over 25 years, and to date, I have had nothing but praise for them But the wheels seem to have come off. Sometimes, I wait for more than 30 minutes to access Technical. This means that I am not alone in waiting for a response. If I get cut off (and I often do) that means another wait of 30 Mins. If I get cut off they cannot contact me as they are an incoming service only. I am shocked as they are a communication company. If I have more than one problem, I cannot be transferred as they are an incoming call service only and I have to redial. I wanted a new password and on several occasions this week I received one but none of them work, and I have to start all over again. I also received a note that my account is in arrears which may be the cause of my problems but I believe my account is up to date. Again this means another call as I cannot be transferred. MWEB needs to up their service and obtain some outgoing communication lines.