LACK OF SERVICE

We experienced an interruption to our service and so we called in and asked to log a fault. Storm refused to log a fault stating that we may be wasting his time and that of the technicians who are coming to correct the fault after telling us that the Vumatel fiber line was down. According to him the interruption could be self inflicted. We explained that the fiber connection outside the property had a loose wire and he went on to say that there is a process to follow. We then checked the two boxes inside our home and told him the lights on both boxes was green. He then wanted to know what kind of boxes there were and what colours the boxes are. Then we had to restart both boxes. We then asked if we have to wait up to 6 days for the service to be up and running do we get a rebate on the next month billing and he said that we will still pay for a service even though we do not receive what we are paying for. The cost is on us irrespective and he could lose his job if he just logs a call. He said we would have to pay installation cost again as well as a call out fee if the Vumatel box was damaged by us. So for almost R1000 a month we need to wait up to 6 days for our service to be restored and not complain when we do not have an internet connection. When we asked Storm for a reference number and his name and surname for the call, Storm told us that his information is private and that he would not be giving it to us, then we were disconnected, I did not even have the opportunity to rate his pathetic service. And he did not even log our fault. We then had to call again and a fault was logged for us by Naomi who was very helpful. Now we have to wait for 3-6 days......This was the worst service ever! This is the very reason we should have a wider pool of providers to choose from! A very unhappy client.