Lack of service by MWEB fibre to the home

I moved home and the new home does not have fibre. MWEB subcontract the fibre installation to Arizona Civil and the number MWEB give does not work. So you cannot contact them and they do not seem to have a web page. In turn Arizona sub contracts to RGT Fibre. You can get hold of the poor receptionist / junior manager but the telephone number for the manager just never get answered. The team that was supposed to do the install arrived a day and a half late and left after a few hours. The next day they arrived at 11h00 without the tools to do the job but I was forced to pay the full amount for the installation a week earlier. And then when you try and get hold of a manager of Mweb you need to have more than 20 minutes while you wait to speak to someone.