Lack of service and assistance

Hi tgere. We have been experiencing problem with our uncap ADSL connection. We have called numerous times to have this sorted out. Firstly we were told thay its an issie with our Telkom line. Contacted Telkom they advised the problem is not with them. Contact was made to Mweb again and was advised that there's no problem on their side. Once again contact was made with Telkom and they tested the line advise no problems on their end. Once again after being sent from pillar to post we contacted Mweb again. Spoke to a gentleman cannot remember his name but, he resettled out username and password. WiFi was then connect for about a minute. We then contactesd Mweb again to advise of the problem and connection being poor. Spoke to an agent by the nake of Andre Van Wyk. He once again advised that its a Telkom problem. I then requested to speak to a manager. To my suprise Andre came back to me and told me that his manager says there's nothing they can do for me as its not there problem. I once again asked thw agent if he was not going to put me through to thw manager and he advises no there's nothing the manager can do to assit and the manager is busy at the moment. At that point i was more than furious as this was the first time i heard a manager is to busy to assist a client and no call back was offered in thia regard due to the manager being busy. I requested for the details of the complaints dept. Andrw advised there is no details for the complaints department. I then asked for thw managers details and was advised that the manger is Sarel Hen. I was then transferred to Client Services where by i spoke to a lovely lady by the name of Rafeeqah Salie who i must comment on her excellent service. She calmed me down as i was furious and empathized with me and apologized on behalf of the pathetic service I received from her colleagues. I want this matter to be dealt with urgently as i feel its very unfair for paying clients a to be treated this way.