gM
ginelle M
1 reviews | Active since Dec 2011
01 Apr 2026, 19:21
Lack of service
I have been an mweb client for over 13 years. I wake up no internet and they refused to help me for over 3 weeks, I hung on for 2 hours only for my query to be closed in 2 mins. Then I cancel my line on the App and now they won't remove the line off my box so I may get a new line.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
02 Apr 2026, 09:24Hi Ginelle, we completely understand how frustrating this experience has been, especially after being a loyal MWEB client for over 13 years and dealing with the disruption to your service. Upon reviewing your account, we can see that it was suspended due to non-payment. Please note that a cancellation can only be processed once any outstanding balance has been settled. This ensures that the account is properly closed in our system and allows a new line to be activated without issues. We recommend clearing the outstanding balance to enable the cancellation and subsequent setup of your new service. Once this is done, the process can move forward smoothly. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Apr 2026, 09:24
Official
Hi Ginelle, we completely understand how frustrating this experience has been, especially after being a loyal MWEB client for over 13 years and dealing with the disruption to your service. Upon reviewing your account, we can see that it was suspended due to non-payment. Please note that a cancellation can only be processed once any outstanding balance has been settled. This ensures that the account is properly closed in our system and allows a new line to be activated without issues. We recommend clearing the outstanding balance to enable the cancellation and subsequent setup of your new service. Once this is done, the process can move forward smoothly. Kind regards,
The Mweb Team
The Mweb Team
gM
ginelle M's updateReviewer Update
03 Apr 2026, 11:54Good day we'll i have now paid the R1209 which is what you said is outstanding. When I log into the app it says I now owe you R2416 after I paid. Please can you cancel this line as i have paid an additional 2 months after I canceled and remove the active line from my premises at 07 avril crescent with immediate effect
gM
ginelle M's update03 Apr 2026, 11:54
Reviewer Update
Good day we'll i have now paid the R1209 which is what you said is outstanding. When I log into the app it says I now owe you R2416 after I paid. Please can you cancel this line as i have paid an additional 2 months after I canceled and remove the active line from my premises at 07 avril crescent with immediate effect
Mweb's replyOfficial
07 Apr 2026, 14:41 Hello there. Some messages over the Easter weekend may not have been responded to immediately. We want to reassure you that Mweb is fully committed to providing support and will address every query without delay.This is an automated follow-up to make sure you are fully supported. Please send a private message for any assistance—we’ll reply as quickly as possible.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply07 Apr 2026, 14:41
Official
Hello there. Some messages over the Easter weekend may not have been responded to immediately. We want to reassure you that Mweb is fully committed to providing support and will address every query without delay.This is an automated follow-up to make sure you are fully supported. Please send a private message for any assistance—we’ll reply as quickly as possible.Kind regards,
The Mweb Team
The Mweb Team