Lack of responsiveness from your customer service

I am writing to formally lodge a complaint regarding the difficulties I have faced in obtaining a copy of my latest invoice and the lack of responsiveness from your customer service team.

Despite multiple attempts to reach out to a customer service agent through various channels, I have been unable to get the assistance I require. Specifically, the invoice I need is not available on your app. I tried calling your customer care billing line several times, but each attempt ended in disconnection. Additionally, I spent a considerable amount of time (from 10 am to 3 pm) waiting to be connected to an agent via your "chat" portal, but I was never connected.

As a loyal customer, I find this level of service unacceptable. A company of your stature should be readily available to its customers, and it should not be a struggle to get basic assistance.

I would like this to be logged as a formal complaint and request immediate attention to resolve the issue. Please provide a copy of my December 2024 invoice and ensure that your customer service channels are adequately staffed and responsive in the future.

Thank you for your attention to this matter.