AH
ANNE H

1 reviews | Active since Mar 2009

12 Jan 2017, 14:41

Lack of responding to customer queries

<p>I have been trying to resolve my problem since yesterday and even escalated to know avail so far.Extremely frustrating as the call centre canno9t assist me inb their own words.</p>

0
Replies (2)
Mweb
Mweb's reply12 Jan 2017, 16:13
Official

Good afternoon Anne

We have tried unsuccessfully to contact you since this complaint was posted.

Our calls remain unanswered, please provide us with an alternate contact number in order for us to assist you.

Kind regards
MWEB Client Services

Mweb
Mweb's reply17 Jan 2017, 09:19
Official

Good Day Anne,

Thank you for taking the time to raise your concerns.

Our Technical Specialists has since been in contact with you to address the query.

They manage to assist you with retrieving the mails on an alternate device.

Please let us know should you require any further feedback or assistance.

Kind regards
MWEB Client Services