Lack of resolve to technical issues and poor service

Mweb has informed Kzn clients that it has a new provider MetroFibre Networx. It is supposed to be a 25Mbps uncapped fibre line. MetroFibre was to contact clients and change the infrastructure and I have yet to receive a call. I am having download speeds of up to 5Mbps (Sometimes 11Mbps). Since November 2021, the signal is intermittent or non-existent. To top it off, Mweb is billing me the new rate and I am not even getting value out of the previous rate. I am running a business from home and its negatively impacting me. After numerous calls, no resolve of this issue. I was told yesterday that all they can do is escalate to MetroFibre. This is a huge inconvenience and it seems to be falling on deaf ears. I have had to resort to reporting it on this platform, in the hope that it would receive the attention needed.