NH
Nombulelo H
1 reviews | Active since Sept 2023
26 Mar 2026, 09:35
Lack of professionalism and care for customers
Mweb customer service is pathetic and disgusting. I waited for more than an hour yesterday and this morning trying to speak to them. They just don’t care about customers. I have used more than R200 airtime trying to contact them to open my line which was paid yesterday.
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Mweb's replyOfficial
26 Mar 2026, 09:52Hi Nombulelo,
Thank you for reaching out and sharing your experience. We completely understand how frustrating and stressful it must have been to wait for over an hour on multiple occasions while trying to get your line activated, and then to spend airtime without seeing any progress. We recognise how disruptive this would have been, especially when you needed your connection to be up and running.
After reviewing the notes on your account, it appears the router was attempting to connect using an old username. We’ve now remotely configured it with the correct details, and a successful connection is showing. Your connection should be restored once you restart the router.
Please let us know if everything is working as expected. If you require any further assistance, you can send us a direct message on Hello Peter, and our team will make sure your concerns are handled promptly.
We’re committed to ensuring your service runs smoothly and will continue working to make your Webafrica experience reliable and hassle-free.
Kind regards,
Mweb Team
Thank you for reaching out and sharing your experience. We completely understand how frustrating and stressful it must have been to wait for over an hour on multiple occasions while trying to get your line activated, and then to spend airtime without seeing any progress. We recognise how disruptive this would have been, especially when you needed your connection to be up and running.
After reviewing the notes on your account, it appears the router was attempting to connect using an old username. We’ve now remotely configured it with the correct details, and a successful connection is showing. Your connection should be restored once you restart the router.
Please let us know if everything is working as expected. If you require any further assistance, you can send us a direct message on Hello Peter, and our team will make sure your concerns are handled promptly.
We’re committed to ensuring your service runs smoothly and will continue working to make your Webafrica experience reliable and hassle-free.
Kind regards,
Mweb Team
Mweb's reply26 Mar 2026, 09:52
Official
Hi Nombulelo,
Thank you for reaching out and sharing your experience. We completely understand how frustrating and stressful it must have been to wait for over an hour on multiple occasions while trying to get your line activated, and then to spend airtime without seeing any progress. We recognise how disruptive this would have been, especially when you needed your connection to be up and running.
After reviewing the notes on your account, it appears the router was attempting to connect using an old username. We’ve now remotely configured it with the correct details, and a successful connection is showing. Your connection should be restored once you restart the router.
Please let us know if everything is working as expected. If you require any further assistance, you can send us a direct message on Hello Peter, and our team will make sure your concerns are handled promptly.
We’re committed to ensuring your service runs smoothly and will continue working to make your Webafrica experience reliable and hassle-free.
Kind regards,
Mweb Team
Thank you for reaching out and sharing your experience. We completely understand how frustrating and stressful it must have been to wait for over an hour on multiple occasions while trying to get your line activated, and then to spend airtime without seeing any progress. We recognise how disruptive this would have been, especially when you needed your connection to be up and running.
After reviewing the notes on your account, it appears the router was attempting to connect using an old username. We’ve now remotely configured it with the correct details, and a successful connection is showing. Your connection should be restored once you restart the router.
Please let us know if everything is working as expected. If you require any further assistance, you can send us a direct message on Hello Peter, and our team will make sure your concerns are handled promptly.
We’re committed to ensuring your service runs smoothly and will continue working to make your Webafrica experience reliable and hassle-free.
Kind regards,
Mweb Team