Lack of integrity and service seems to be MWEBs 2022 goal

Where do I even begin.

I logged a moving request with MWEB 2-3 weeks before anything had to be actioned and I should have trusted my instincts based on their first response which was a red flag. They firstly got my new address incorrect because clearly they failed to read what I said and made their own assumptions.

Issue 2: my moving date changed from the 23rd April to the 30th April and I clearly instructed them to update this on their side and to leave my existing connection at my current address as active. The response I received from Roshaan Tembo advised me that they cannot change this date but they’ll leave my current connection as is by providing me a new user name and password for the interim period 24th until 30th. I knew this would be a mess , and requested a call back. No one called me back and till this day no password has been provided. MWEB was very quick to cancel my current connection on the 24th without having the decency and integrity to honour what they said. I sent countless emails, called them more than once; and even tweeted them, but no one has gotten back to me until Marlon Cyster responded at 10 pm last night asking me if Vumatel completed the installation. What does that have to do with anything at this point? Mind you, Marlon is also one of the consultants that I initially dealt with in this email thread who very well knows and could have read the entire history before responding. But do you think my issue was resolved or that anyone has reconnected me by now? Nope. Yet I’m being asked about the new connection because I guess I must do their job for them and follow up with Vumatel… how pathetic.

Let me not get started with the incompetency and lack of integrity from Vumatel either. Arranged an installation date with them for last week and no one bothered to pitch up. Guess who had to do all the follow up with Lunga Magaswana from britelink.. me.. only for them to arrange a new installation date with me , and only god knows if they have completed this. Again, I also phoned MWEB last week Wednesday pleading my sad story to some agent on the call only for him to listen to my entire story, tell me what I already know - he also tried to read the entire email thread I sent back to me (LOL, the incompetence is like a competition and they keep outdoing each other) and only for him to tell me I can check my order status online, and only their customer services can assist me. In all of this - no one has bothered to pick up the phone and sort this mess out or reconnect me. Can you guys rather cancel the whole deal - the new connection and let me rather go with another service provider. I cannot deal with this level of service and lack of integrity. No wonder we are failing as a country because of people like you.