LAck of delivering on promisses made by the call centre

I have been waiting for MWEB to reactivate my fibre line from Tuesday 03/12/2019.

I have contacted the technical department who refer me to the sales department.

The sales department refers me to their back office department and while supposedly transferring my call to the back office the call conveniently gets cut off.

I have no spent more than 4 hours on the phone to get the fibre line re-activated to no avail.

I was promised 2 days ago that a manager would call me so that I can get the issue resolved, guess what I have just been promised that a manager would call me yet gain.