LACK OF CUSTOMER SERVICE

How am I paying for a 200Mbps upload and download line, However, what we’re experiencing is nowhere near that. Every speed test shows we’re only getting around 80Mbps – and that’s on a good day. The actual performance feels even worse, like we’re back on a 2Mbps line. It makes no sense to keep paying for a premium package and not receive what was promised.

What’s even more frustrating is the customer service – or lack thereof. I’ve waited hours in the queue trying to speak to someone. No one ever answers. The live chat is just as useless – no one responds there either. It’s virtually impossible to get help.

Mweb, if you’re going to charge us for a 200Mbps line, at least deliver the service – and give your customers a way to actually talk to someone when there’s an issue.

Can an actual human phone me or email me so we can get this resolved