Lack of customer service

I downgraded my service with Mweb as I no longer have a need for mobilie wifi. Despite assurances to the contrary, Mweb managed to disable my email accounts and here we are two days later and one account is still blocked.

Call queues are ridiculous and yesterday on two occasions my call was dropped as it was answered.

I have tried repeatedly to get help by calling and after sitting on hold, I eventually spoke to one of your technical people around 11am yesterday, 1st Feb. She assured me that all is well.

IF this was the case, why is my email address still locked out?

Receiving error 0X ********** E - your mailbox temporarily unavailable (this since 4am 1st Feb mind you? that's a bit more than temporary!!) because another email message is being delivered to it or another mail application is accessing it.....' please assist. This is my primary business email account and I am unable to access it on both my laptop and cell phone. The only access I have is via your message Centre. This is far from ideal.

I have emailed and logged the issue on your online portal. I am tired of being ignored. I have been a customer since 2002 and expect better service.