Lack of communication

<p>So mweb is THE WORST service provider that I've EVER come across!!!!!!!! 4 reversed debit orders in a row and NO notification of this. Agent on the phone says text messages were sent,but there were NONE received. I'm not sure how it works,but being somebody who has worked for a financial service provider,when an account falls into arrears, a single text is certainly not the only means of notification a customer is sent. Surely? I'm beyond ****ed off at this, purely due to the fact that it's courtesy to let your customers know what's happening with their account, if there's no response to a text message, so that the matter can be resolved. No?!?!?! To top it off, the accounts department,who I need to contact,is only available Monday to Friday. I would seriously likey this to be resolved before Monday</p>