*** Service

The light for the internet on our router wasn't going on.The line was checked by Telkom and was fine so it had to be an issue with the router.There isn't a store in the south of JHB. Inconvenience 1. I called 6 times to make an appointment with the technician at the Cresta store because that's how you get preference in store.NO ANSWER!I got into my car and drove there.Inconvenience 2 When I arrived I told the lady what my issue was. I was told to wait.Inconvenience 3.30 minutes later I was assisted by someone who I thought was a technician only to be told he isn't and he doesn't know what the meaning of the error is. He told me that I should come back on Thurs when the technician would be back from his training and no one could be called to assist him while I was in store. Inconvenience 4.He tells me I should call to make an appointment.Told him I called 6 times and no one answered.\Sorry mam but we can't help customers and answer the phone."This much inconvenience AND sales people who get offended when you tell them that it's bad service?I bought a new router since time without the internet means money.We rely on your service to run a business! Service is everything!"""