BD
Barati D
1 reviews | Active since Dec 2020
30 Apr 2026, 09:37
Just don’t do it! Save yourself the headache
EVERY MONTH THERES SOMETHING WITH MWEB!!! Last month they said they’d deduct R150 from my billing because they failed to notify me they’d be increasing the price. They asked me to pay an amount and I did. To this day it says I owe R152 which they said they’d deduct. This morning they cancelled me saying I must pay it to reconnect. Because I work from home and I need internet asap I pay it. I get back on the app and it says I now owe 2800?!!! FOR WHAT??? I really am living to regret choosing this provider!!!!!
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
30 Apr 2026, 09:59Hi Barati,
Thank you for bringing this to our attention and for explaining the situation in detail. We completely understand how upsetting and confusing this experience has been, especially when you rely on your internet for work-from-home and have made payments in good faith, only to be faced with unexpected charges and a service suspension.
To clarify, when an account is suspended, an early termination fee is automatically app**** by the system. However, we can confirm that since payment has now been made, the invoice I*** linked to the early termination fees will be credited back to your account, so this amount will not be charged against you going forward.
We acknowledge how frustrating the repeated billing discrepancies and lack of clarity have been, and this is certainly not the experience we want for our customers. Your feedback will be shared with our Service Quality Team for review and improvement, as concerns like this help us identify gaps that need urgent attention.
If you need further assistance, please feel free to reach out to us again via direct message on Hello Peter and we will continue assisting you there.
Kind regards,
Mweb Team
Thank you for bringing this to our attention and for explaining the situation in detail. We completely understand how upsetting and confusing this experience has been, especially when you rely on your internet for work-from-home and have made payments in good faith, only to be faced with unexpected charges and a service suspension.
To clarify, when an account is suspended, an early termination fee is automatically app**** by the system. However, we can confirm that since payment has now been made, the invoice I*** linked to the early termination fees will be credited back to your account, so this amount will not be charged against you going forward.
We acknowledge how frustrating the repeated billing discrepancies and lack of clarity have been, and this is certainly not the experience we want for our customers. Your feedback will be shared with our Service Quality Team for review and improvement, as concerns like this help us identify gaps that need urgent attention.
If you need further assistance, please feel free to reach out to us again via direct message on Hello Peter and we will continue assisting you there.
Kind regards,
Mweb Team
Best regards,
Mweb's reply30 Apr 2026, 09:59
Official
Hi Barati,
Thank you for bringing this to our attention and for explaining the situation in detail. We completely understand how upsetting and confusing this experience has been, especially when you rely on your internet for work-from-home and have made payments in good faith, only to be faced with unexpected charges and a service suspension.
To clarify, when an account is suspended, an early termination fee is automatically app**** by the system. However, we can confirm that since payment has now been made, the invoice I*** linked to the early termination fees will be credited back to your account, so this amount will not be charged against you going forward.
We acknowledge how frustrating the repeated billing discrepancies and lack of clarity have been, and this is certainly not the experience we want for our customers. Your feedback will be shared with our Service Quality Team for review and improvement, as concerns like this help us identify gaps that need urgent attention.
If you need further assistance, please feel free to reach out to us again via direct message on Hello Peter and we will continue assisting you there.
Kind regards,
Mweb Team
Thank you for bringing this to our attention and for explaining the situation in detail. We completely understand how upsetting and confusing this experience has been, especially when you rely on your internet for work-from-home and have made payments in good faith, only to be faced with unexpected charges and a service suspension.
To clarify, when an account is suspended, an early termination fee is automatically app**** by the system. However, we can confirm that since payment has now been made, the invoice I*** linked to the early termination fees will be credited back to your account, so this amount will not be charged against you going forward.
We acknowledge how frustrating the repeated billing discrepancies and lack of clarity have been, and this is certainly not the experience we want for our customers. Your feedback will be shared with our Service Quality Team for review and improvement, as concerns like this help us identify gaps that need urgent attention.
If you need further assistance, please feel free to reach out to us again via direct message on Hello Peter and we will continue assisting you there.
Kind regards,
Mweb Team
Best regards,
Mweb's replyOfficial
30 Apr 2026, 09:59Hi Barati,
Thank you for bringing this to our attention and for explaining the situation in detail. We completely understand how upsetting and confusing this experience has been, especially when you rely on your internet for work-from-home and have made payments in good faith, only to be faced with unexpected charges and a service suspension.
To clarify, when an account is suspended, an early termination fee is automatically app**** by the system. However, we can confirm that since payment has now been made, the invoice I*** linked to the early termination fees will be credited back to your account, so this amount will not be charged against you going forward.
We acknowledge how frustrating the repeated billing discrepancies and lack of clarity have been, and this is certainly not the experience we want for our customers. Your feedback will be shared with our Service Quality Team for review and improvement, as concerns like this help us identify gaps that need urgent attention.
If you need further assistance, please feel free to reach out to us again via direct message on Hello Peter and we will continue assisting you there.
Kind regards,
Mweb Team
Thank you for bringing this to our attention and for explaining the situation in detail. We completely understand how upsetting and confusing this experience has been, especially when you rely on your internet for work-from-home and have made payments in good faith, only to be faced with unexpected charges and a service suspension.
To clarify, when an account is suspended, an early termination fee is automatically app**** by the system. However, we can confirm that since payment has now been made, the invoice I*** linked to the early termination fees will be credited back to your account, so this amount will not be charged against you going forward.
We acknowledge how frustrating the repeated billing discrepancies and lack of clarity have been, and this is certainly not the experience we want for our customers. Your feedback will be shared with our Service Quality Team for review and improvement, as concerns like this help us identify gaps that need urgent attention.
If you need further assistance, please feel free to reach out to us again via direct message on Hello Peter and we will continue assisting you there.
Kind regards,
Mweb Team
Best regards,
Mweb's reply30 Apr 2026, 09:59
Official
Hi Barati,
Thank you for bringing this to our attention and for explaining the situation in detail. We completely understand how upsetting and confusing this experience has been, especially when you rely on your internet for work-from-home and have made payments in good faith, only to be faced with unexpected charges and a service suspension.
To clarify, when an account is suspended, an early termination fee is automatically app**** by the system. However, we can confirm that since payment has now been made, the invoice I*** linked to the early termination fees will be credited back to your account, so this amount will not be charged against you going forward.
We acknowledge how frustrating the repeated billing discrepancies and lack of clarity have been, and this is certainly not the experience we want for our customers. Your feedback will be shared with our Service Quality Team for review and improvement, as concerns like this help us identify gaps that need urgent attention.
If you need further assistance, please feel free to reach out to us again via direct message on Hello Peter and we will continue assisting you there.
Kind regards,
Mweb Team
Thank you for bringing this to our attention and for explaining the situation in detail. We completely understand how upsetting and confusing this experience has been, especially when you rely on your internet for work-from-home and have made payments in good faith, only to be faced with unexpected charges and a service suspension.
To clarify, when an account is suspended, an early termination fee is automatically app**** by the system. However, we can confirm that since payment has now been made, the invoice I*** linked to the early termination fees will be credited back to your account, so this amount will not be charged against you going forward.
We acknowledge how frustrating the repeated billing discrepancies and lack of clarity have been, and this is certainly not the experience we want for our customers. Your feedback will be shared with our Service Quality Team for review and improvement, as concerns like this help us identify gaps that need urgent attention.
If you need further assistance, please feel free to reach out to us again via direct message on Hello Peter and we will continue assisting you there.
Kind regards,
Mweb Team
Best regards,
BD
Barati D's updateReviewer Update
30 Apr 2026, 10:02I WADNT EVEN SUPPOSED TO PAY THE 152 BECAUSE IT WAS SUPPOSED TO BE DEDUCTED BY YOU GUYS AS PROMISED!!! SO NOW INSTEAD OF DEDUCTING IT AS PROMISED YOU WAIT FOR TIME TO PASS TO DISCONNECT ME AND SAY I OWE. I’m actually very quite fed up with how you guys do things!!!!
BD
Barati D's update30 Apr 2026, 10:02
Reviewer Update
I WADNT EVEN SUPPOSED TO PAY THE 152 BECAUSE IT WAS SUPPOSED TO BE DEDUCTED BY YOU GUYS AS PROMISED!!! SO NOW INSTEAD OF DEDUCTING IT AS PROMISED YOU WAIT FOR TIME TO PASS TO DISCONNECT ME AND SAY I OWE. I’m actually very quite fed up with how you guys do things!!!!
Mweb's replyOfficial
30 Apr 2026, 10:49Hi Barati,
To ensure your billing concerns are properly addressed, we’ve requested our Finance Team to reach out to you directly to review the charges in detail, clarify what occurred with the promised deduction, and assist with correcting the account accordingly. They are best positioned to provide a full breakdown and resolution on the billing side.
We acknowledge how exhausting these repeated issues have been, and this is not the experience we want for our customers.
Kind regards,
Mweb Team
To ensure your billing concerns are properly addressed, we’ve requested our Finance Team to reach out to you directly to review the charges in detail, clarify what occurred with the promised deduction, and assist with correcting the account accordingly. They are best positioned to provide a full breakdown and resolution on the billing side.
We acknowledge how exhausting these repeated issues have been, and this is not the experience we want for our customers.
Kind regards,
Mweb Team
Best regards,
Mweb's reply30 Apr 2026, 10:49
Official
Hi Barati,
To ensure your billing concerns are properly addressed, we’ve requested our Finance Team to reach out to you directly to review the charges in detail, clarify what occurred with the promised deduction, and assist with correcting the account accordingly. They are best positioned to provide a full breakdown and resolution on the billing side.
We acknowledge how exhausting these repeated issues have been, and this is not the experience we want for our customers.
Kind regards,
Mweb Team
To ensure your billing concerns are properly addressed, we’ve requested our Finance Team to reach out to you directly to review the charges in detail, clarify what occurred with the promised deduction, and assist with correcting the account accordingly. They are best positioned to provide a full breakdown and resolution on the billing side.
We acknowledge how exhausting these repeated issues have been, and this is not the experience we want for our customers.
Kind regards,
Mweb Team
Best regards,