Just as bad as RainGo, they deduct the debit order , but deactivate your service without checking billing, will say Account in arrears when you check it states R0

Hi Tiana, we understand the frustration here, especially when billing clarity and service access don’t appear to align. That kind of uncer*****y around your account status can be disruptive and concerning. 

We’ve located your account and can see you’ve already engaged with our Billing Team and requested cancellation. Before that is finalised, we’d like to confirm if there’s anything further we can assist with or clarify, particularly around the account status or service deactivation you’ve experienced. 

If you’re open to it, we can have this reviewed again to ensure the billing status and service state are fully aligned and properly explained so there’s no confusion going forward. 

Kind regards,
 The Mweb Team