CO
Calvin O
1 reviews | Active since Nov 2025
09 Jun 2026, 12:46
Just a simple call back will do
Mweb can we please get a call back the amount of airtime used to actually get through to an operator is insane plz call ***
Helpful (0)
Replies (7)0
Replies (7)
Mweb's replyOfficial
09 Jun 2026, 13:00Hi Calvin,
We understand how frustrating it must be to spend so much on airtime trying to get through to support, especially when you need help with your service. Not being able to reach someone when you need assistance can feel incredibly discouraging. That’s not the kind of support experience you should be having when trying to get help.
We’d really like to assist you with this directly. Please send us a direct message on Hello Peter with:
Your email address
The cellphone number linked to your account
A brief description of the issue you need help with
This will allow our team to step in and ensure your query is properly addressed.
We will stay engaged to make sure you receive the assistance you need without having to go through this again.
Kind regards,
Mweb Team
We understand how frustrating it must be to spend so much on airtime trying to get through to support, especially when you need help with your service. Not being able to reach someone when you need assistance can feel incredibly discouraging. That’s not the kind of support experience you should be having when trying to get help.
We’d really like to assist you with this directly. Please send us a direct message on Hello Peter with:
Your email address
The cellphone number linked to your account
A brief description of the issue you need help with
This will allow our team to step in and ensure your query is properly addressed.
We will stay engaged to make sure you receive the assistance you need without having to go through this again.
Kind regards,
Mweb Team
Best regards,
Mweb's reply09 Jun 2026, 13:00
Official
Hi Calvin,
We understand how frustrating it must be to spend so much on airtime trying to get through to support, especially when you need help with your service. Not being able to reach someone when you need assistance can feel incredibly discouraging. That’s not the kind of support experience you should be having when trying to get help.
We’d really like to assist you with this directly. Please send us a direct message on Hello Peter with:
Your email address
The cellphone number linked to your account
A brief description of the issue you need help with
This will allow our team to step in and ensure your query is properly addressed.
We will stay engaged to make sure you receive the assistance you need without having to go through this again.
Kind regards,
Mweb Team
We understand how frustrating it must be to spend so much on airtime trying to get through to support, especially when you need help with your service. Not being able to reach someone when you need assistance can feel incredibly discouraging. That’s not the kind of support experience you should be having when trying to get help.
We’d really like to assist you with this directly. Please send us a direct message on Hello Peter with:
Your email address
The cellphone number linked to your account
A brief description of the issue you need help with
This will allow our team to step in and ensure your query is properly addressed.
We will stay engaged to make sure you receive the assistance you need without having to go through this again.
Kind regards,
Mweb Team
Best regards,
CO
Calvin O's updateReviewer Update
09 Jun 2026, 13:56Hi its mrs de la rey my number is *** email is *** i would like to undo the cancelation of my internet and also would like to activate ipv6
CO
Calvin O's update09 Jun 2026, 13:56
Reviewer Update
Hi its mrs de la rey my number is *** email is *** i would like to undo the cancelation of my internet and also would like to activate ipv6
CO
Calvin O's updateReviewer Update
09 Jun 2026, 14:11Been waiting now on the line for 1 hour 30 minutes and almost R180 airtime later this is unacceptable
CO
Calvin O's update09 Jun 2026, 14:11
Reviewer Update
Been waiting now on the line for 1 hour 30 minutes and almost R180 airtime later this is unacceptable
CO
Calvin O's updateReviewer Update
09 Jun 2026, 14:23Poor and unacceptable service 1 hour 40 minutes no answer of any consultant R200 airtime wasted for what?
CO
Calvin O's update09 Jun 2026, 14:23
Reviewer Update
Poor and unacceptable service 1 hour 40 minutes no answer of any consultant R200 airtime wasted for what?
Mweb's replyOfficial
09 Jun 2026, 15:10Hello there, we are truly sorry for the unusually delayed response on this platform. We are reaching out to ensure you receive all the support you need. To avoid duplicate work that may cause delays, please advise whether you've managed to connect with one of our support agents on any of our support channels or whether you still require further assistance with the above query. Please reach out to us via private message for any additional assistance or discussion.
We are here for you and will respond to your private message as soon as possible.
Kind regards,
The Mweb Team
We are here for you and will respond to your private message as soon as possible.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply09 Jun 2026, 15:10
Official
Hello there, we are truly sorry for the unusually delayed response on this platform. We are reaching out to ensure you receive all the support you need. To avoid duplicate work that may cause delays, please advise whether you've managed to connect with one of our support agents on any of our support channels or whether you still require further assistance with the above query. Please reach out to us via private message for any additional assistance or discussion.
We are here for you and will respond to your private message as soon as possible.
Kind regards,
The Mweb Team
We are here for you and will respond to your private message as soon as possible.
Kind regards,
The Mweb Team
Best regards,
CO
Calvin O's updateReviewer Update
09 Jun 2026, 16:08No we havent managed to get through to support ran out of airtime just contact me on ***
CO
Calvin O's update09 Jun 2026, 16:08
Reviewer Update
No we havent managed to get through to support ran out of airtime just contact me on ***
Mweb's replyOfficial
09 Jun 2026, 16:28Hi Calvin,
We understand how frustrating it must be to wait so long trying to get through to support, especially when you’re needing assistance with your service. When callbacks don’t happen and you’re left waiting, it can feel like you’re not being heard. That’s not the level of responsiveness you should be experiencing when trying to get assistance.
We’ve reached out to the Cancellations Team to assist with retracting your cancellation request and update you once done.
Regarding IPv6, please note that we currently only support IPv4 for internet connectivity. While IPv6 can be configured on your local network (not within our support scope), external internet access will still rely on IPv4, as is standard across most ISPs in South Africa.
If there’s anything further you’d like us to assist with, please send us a direct message on Hello Peter, and we’ll gladly continue supporting you.
We will keep following up internally to ensure your request is actioned.
Kind regards,
Mweb Team
We understand how frustrating it must be to wait so long trying to get through to support, especially when you’re needing assistance with your service. When callbacks don’t happen and you’re left waiting, it can feel like you’re not being heard. That’s not the level of responsiveness you should be experiencing when trying to get assistance.
We’ve reached out to the Cancellations Team to assist with retracting your cancellation request and update you once done.
Regarding IPv6, please note that we currently only support IPv4 for internet connectivity. While IPv6 can be configured on your local network (not within our support scope), external internet access will still rely on IPv4, as is standard across most ISPs in South Africa.
If there’s anything further you’d like us to assist with, please send us a direct message on Hello Peter, and we’ll gladly continue supporting you.
We will keep following up internally to ensure your request is actioned.
Kind regards,
Mweb Team
Best regards,
Mweb's reply09 Jun 2026, 16:28
Official
Hi Calvin,
We understand how frustrating it must be to wait so long trying to get through to support, especially when you’re needing assistance with your service. When callbacks don’t happen and you’re left waiting, it can feel like you’re not being heard. That’s not the level of responsiveness you should be experiencing when trying to get assistance.
We’ve reached out to the Cancellations Team to assist with retracting your cancellation request and update you once done.
Regarding IPv6, please note that we currently only support IPv4 for internet connectivity. While IPv6 can be configured on your local network (not within our support scope), external internet access will still rely on IPv4, as is standard across most ISPs in South Africa.
If there’s anything further you’d like us to assist with, please send us a direct message on Hello Peter, and we’ll gladly continue supporting you.
We will keep following up internally to ensure your request is actioned.
Kind regards,
Mweb Team
We understand how frustrating it must be to wait so long trying to get through to support, especially when you’re needing assistance with your service. When callbacks don’t happen and you’re left waiting, it can feel like you’re not being heard. That’s not the level of responsiveness you should be experiencing when trying to get assistance.
We’ve reached out to the Cancellations Team to assist with retracting your cancellation request and update you once done.
Regarding IPv6, please note that we currently only support IPv4 for internet connectivity. While IPv6 can be configured on your local network (not within our support scope), external internet access will still rely on IPv4, as is standard across most ISPs in South Africa.
If there’s anything further you’d like us to assist with, please send us a direct message on Hello Peter, and we’ll gladly continue supporting you.
We will keep following up internally to ensure your request is actioned.
Kind regards,
Mweb Team
Best regards,