Junk MWEB - totally useless.

Placed an order for fibre on the 23rd of September. This has been escalated by the sales agent numerous times and still no feedback.

I have spent ridiculous amounts of time and money waiting in your telephone queues and hoping someone answers. Of the 6 calls I made today alone: 3 were dropped. (1 returned by Sethabile) 1 told me it was a wrong option I selected, then she hung up. 1 transferred me and the receipt went told me “my” sales agent (Tiyani) would call me back. 1 told me the same story - Tiyani will call you back.

Here’s the cool part : Tiyani called me back but he actually can’t help me at all. He doesn’t know anything and quite honestly, he’s only an order capturer. I told him I need to lodge a formal complaint so he transferred me to the client services Centre where I was very frankly told to email this address.

How is it that so many people don’t know how your internal processes work, and where to redirect a customer?