SD
Stefanie D

1 reviews | Active since Dec 2013

25 Oct 2016, 20:03

Join MWeb - and you'll never be online again

<p>Luckily, we cancelled our MWeb account a little while back. It was a terrible couple of months with them in terms of both internet connectivity and customer service. Constantly, the internet would not be working - a huge problem for somebody working from home. We had to wait forever to get somebody to fix problems, there was a lot of passing-the-buck between MWeb and Telkom, and all the while we were being charged an arm and a leg for something that wasn't functioning half of the time! We have now changed to Vox Telecom and finally have a working internet connection - turns out the Telkom line wasn't the problem after all. I advise anybody considering to get an internet line NOT to use MWeb! </p>

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Replies (1)
Mweb
Mweb's reply26 Oct 2016, 12:08
Official

Hi Stefaniedose

Thank you for raising your concerns and we sincerely apologise for any frustration we may have caused you.

As per your telecon with our Customer Care representative, we trust that this matter has now been addressed.

Please do not hesitate to contact us should you require any further assistance.

Assuring you of our best intention at all times.

Kind regards
MWEB Client Services